Hotspot Shield offers a day money back guarantee on all its plans. In fact, their website clearly states that this day refund policy applies even to Hotspot shield subscription cancel monthly plan. But would a company really give you up to 45 days to claim a refund when you only paid for 30 days of service? As your vpnMentor, it is my job to find out whether VPN companies actually fulfill their promises. Closing your Hotspot Shield account and claiming your refund is actually very easy!
Here is a quick look at the steps I followed. Below, I will take you through each step in detailwith screenshots that show you what to expect. So I contacted customer support via live chat and received an answer within a minute. I asked them if the day refund policy applies to their day package too.
They confirmed that it does. Hotspot Shield also has long-term plans, including a 3-year plan, with significantly lower monthly costs. However, I specifically wanted to test whether the refund policy would be honored for the Hotspot shield subscription cancel plan offered. Once the purchase was confirmed, I was able to choose a password and create my Hotspot Shield login credentials.
I could then log into the control panel, where I was able to download the VPN client software.
I wanted to use the VPN for a couple of days to find out if they would refund the complete amount I paid even if I had used their bandwidth.
To be honest, the VPN worked great and their customer service was really responsive.